- Q: Is it safe to use my credit card on your site?
A: Shopping at Amazing-Shoes-Store.com is safe. The Amazing-Shoes-Store.com Safe Shopping Guarantee backs every credit card purchase you make at Amazing-Shoes-Store.com, and our site is protected by SSL encryption technology.
- Q: Is it safe to use my debit card online?
A: Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
- Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed. You will receive an email with the tracking number. You may also email us at any time to request tracking information.
- Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied, you can return it for a full refund within 365 days of purchase. (Returns must be unworn and in the state you received them and in the original box.)
- Q: How long will it be before I receive my order?
A: Generally, orders placed before 1 PM PST Monday through Thursday for delivery within the 48 contiguous United States will be shipped next day after the order is placed. Orders placed after 1 PM on Friday PST Monday will be shipped on the first Monday after the order, though in some cases, delivery may occur sooner. Shipments to Hawaii, Alaska, Puerto Rico and locations within the 48 contiguous United States where UPS® and Federal Express® are not available (for example, UPS and Federal Express do not ship to P.O. Boxes) will be shipped via the United States Postal System Priority Mail, which generally takes 3-5 business days. Additional time should be allowed for shipments to US Territories, APO/FPO addresses all International shipments. Deliveries are generally not made on weekends or holidays, and extra time should be allowed during holidays.
- Q: Can I expedite my shipping?
A: Only if Express delivery service is available during the checkout.
- Q: What forms of payment do you accept?
A: We currently accept PayPal, Google Checkout, Visa, MasterCard, Discover, American Express for all orders.
- Q: How do I order items with Cashier's Checks or Money Orders?
A: You must contact us by phone or email if planning on paying with Cashier's Checks or Money Orders.
- Q: Do you ship to addresses outside the United States?
A: We ship to all Countries except Nigeria.
- Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
- Q: What do you charge for standard shipping an order?
A: Shipping charges are calculated based on the item weight and shipping zip-code.
- Q: What are the shipping charges for returning an order?
A: There are no return shipping charges for orders originally shipped to a destination within the United States or its territories, or to an APO or FPO address. Prepaid Return Shipping label will be issued upon request. Customer from outside of the US will be responsible for charges related to returned orders.
- Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
- Q: I want to know if you carry a specific brand/color/size/width?
A: Click on the Advanced Search link and you will be taken to a page where you can enter multiple search criteria and you will be shown a list of all items on our site that meet this criteria.
- Q: Do you do back orders?
A: Amazing-Shoes-Store.com receive new stock every two weeks so if your size or color is not currently available, you may submit your email address when prompted and you'll be notified as soon as you size/color combination becomes available. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
- Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. Our entire product line is online, we do not have a physical catalog.
- Q: What are cookies? Do I need to enable cookies on my browser to shop at Amazing-Shoes-Store.com?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features at Amazing-Shoes-Store.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Amazing-Shoes-Store.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.
- Q: Do you charge sales tax on any item?
A: Yes, there is 8.75% CA sales tax will be added only to orders over $100 being sent to California.
- Q: How do I know my shoe size?
If you are unsure of your shoe size, you can measure your shoe size. Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannock device®, can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.
- Q: Does Amazing-Shoes-Store.com have an outlet store?
No! We currently do not have an outlet store and our warehouse is not open for visits or local pick ups.